Guest Services Crew

Wild Water Adventures is a premium whitewater rafting operator seeking Guest Services Crew for the upcoming 2025 rafting season. Our daily trips take place on the world-famous Kicking Horse River where you will be expected to provide exceptional service to our guests on all our rafting day trips. Come join our dynamic community, make lifelong friends and have a great summer with people who love to embrace life! 

Contract length: 4 Months 
Expected start date: May 12, 2025
Expected end date: September 18, 2025
Job Type: Full time seasonal
Wage: $22 to $24 per hour dependent on previous experience.

Position Summary

The Guest Services Crew are essential in the operation of our rafting trips, as they are the first faces guests see when they arrive at the River Base. They provide a welcoming environment, handling all off-river aspects of our rafting trips.

Duties of the Guest Services Crew include, but are not limited to the following: 

• Welcome and check in guests, answering any questions they have
• Provide waiver speech and assist in guests filling out waivers
• Ensuring the River Base is clean and looking its best 
• Selling trip photos and merchandise from our retail shop 
• Working closely with the Guiding, Driving and Sales & Reservations teams to ensure efficient trip logistics
• Provide outstanding customer service

Qualifications

• Previous customer service
• Previous experience in retail/with a POS system an asset
• Basic computer skills
• Excellent communication skills
• Friendly personality with a hard-working attitude
• Able to work independently and as part of a team

Perks/Benefits

• Gratuities
• Staff uniforms provided
• Staff functions
• Opportunities to raft when space is available
• Discount in our retail store
• Limited on-site staff accommodation at subsidized rates
• Live & work in the beautiful Canadian Rockies!